ECS Helpdesk

ECS HELPDESK

ECS Helpdesk has built-in role and authorization management tools for individuals or entire teams that ensure requests are assigned to the responsible department quickly and with all task-related information included.Quick response times are critical, so OTRS ensures that inquiries do not disappear into a void or remain unanswered. Notifications, reminders and escalation management processes guarantee rapid request evaluation and processing. Even the service requester can be notified of the ticket’s processing status at any time.

download brochure

Optimize workflows to increase efficiency.

OTRS Process Templates are ideal for standardized and frequently recurring processes. Their use increases both quality and efficiency. Holiday Requests Room Bookings Material Requirements Travel Expenses Material Complaints Of course, your business needs may be different. With OTRS Process Management, you can create custom processes tailored to your business. Your employees can adjust them or create new ones anytime – without time-consuming training.

Smart Service Delivery with Key OTRS Features

Automation & Processes
Automatic Notifications , Individual Ticket Fields ,OTRS Process Management ,Process Templates
Time Management
Daily Management , Escalation Management ,Service-level Management with SLAs
Knowledge & Self-Service
FAQ/Knowledge Base , OTRS Customer Portal ,Surveys ,Customer Center
Permissions Control
Role & Authorization Management ,Owner & Responsibilty Assignment
Resource Management
Detailed Overview of Team Workload,Linked Calendar Entries & Ticket Dates,Common Team Calendar.
Chat Integration
Fast & Direct Customer Contact ,Answer Multiple Requests Simultaneously,Ticket ChatLog Saved in a Safe, Secure Place,Easy Integration on External Websites

ECS Helpdesk

Tell us about yourself

ECS HELPDESK

Optimize workflows to increase efficiency.

Smart Service Delivery with Key OTRS Features

Automation & Processes

Time Management

Knowledge & Self-Service

Permissions Control

Resource Management

Chat Integration

Contact Us

Head office - SINGAPORE

Corporate Office - Pune

Contact Us